Comments on: 1and1

By: pepper

pepper — Sun, 02 May 2010 18:37:42 +0000

With 3 years experience with one & one, the only thing i am happy with the good up time, other than that, you cant cancel anything with them because the option to cancel doesn’t exist. You have to struggle to cancel anything. They sell you all other plug in’s you could also get free from elsewhere.

By: Andrew

Andrew — Tue, 19 Jan 2010 20:54:13 +0000

1and1 can be a good choice for only small sites with few visitors. They oversell A LOT. Also the customer care support is unprofessional. It seems their support is located either in India or Phillipines – it is difficult to get anybody with fluent English at all.
They overbilled us for cancelled domain names few times, each time by $1000 or $2000. They only accept cancellations by fax or e-mail and this process is very unreliable – you send them fax or e-mail to inform you don’t want the domain name anymore (say for the next year) and then they still bill you.
Complaints don’t work (see the point about customer support in Phillipines).

By: Jinnat Ul Hasan

Jinnat Ul Hasan — Tue, 12 Jan 2010 01:25:09 +0000

I cancelled my VPS with 1and1 at the end of November, 2009 and they still sending me bills at January, 2010.

They are just horrible.

By: Abs

Abs — Tue, 10 Nov 2009 11:56:23 +0000

I have used 1&1 for over 3 years now and found their services to be great. I have also had great support when I need assistance and can’t really grumble about anything. So going with 1&1 is a good choice.

Abs

By: devolution

devolution — Sun, 20 Sep 2009 02:55:58 +0000

Truly the worst Internet company in the world.
My personal experience with them has resulted in a lengthy (and on-going) lawsuit against them.

Many hundreds & thousands of customers have been defrauded by their obscene business practices. To say their ‘customer support’ is a joke – is a joke in itself!

Much of their fraudulent activites relate to charging for non-existant or cancelled services. Many customers have even had ‘debt collection’ letters sent to them for such non-existant services.
Attempts to actually cancel services are met with great problems and resistance.
Many other customers have lost access to their services & domains, despite them being paid in advance.
This company has been operating like this for over 5 years.
It is a true and utter disgrace.

By: Etherealmind

Etherealmind — Fri, 11 Sep 2009 10:24:32 +0000

I was using one and one shared hosting. They limit the maximum memory for PHP to less than 20megabytes. As a result I couldn’t run more than about 15 wordpress plugins. The price jump was quite unreasonable. Tech support was really poor. I never got an answer to any of my questions.

Happy to have left.

By: paul grey

paul grey — Sat, 29 Aug 2009 07:36:10 +0000

oops
1 more thing there servers are based in germany – effecting your google ratings if you are based here in the uk. ;-(

By: paul grey

paul grey — Sat, 29 Aug 2009 07:34:58 +0000

Been with these guys around 4 years. They are ok for a small start up website. Reasonable support usually for basic queries.

BUT
the server is and has always been very slow
technical support is in india and often i have just given up as I could not understand the staff – due to their limited english
Their back ups are poor and despite their claims
leaving them is made very – very difficult especially transferring domains away.

In short if its a small basic website they are ok – if its anything more avoid them like the plague.

By: J Marsh

J Marsh — Fri, 21 Aug 2009 14:20:24 +0000

We Initially debated who to host through, but after reading a helpful review found on Google – 1and1.hostinggeek.co.uk – we decided to go with 1and1.

1and1 currently power several of our websites and continue to do a good job, to date.

Thier customer service isn’t bad – could possibly be better, but this is usually the case with large companies. Uptime is very respectable. 1and1 have proven to be one of the best hosting companies we have worked with so far.

4/5 (due to cusomter service) But, highly reccomended.

By: Travel Affiliate

Travel Affiliate — Thu, 09 Jul 2009 08:46:31 +0000

Have been using 1and1 for my domains. Can’t agree with “anon” – they are cheap, efficient and I like the auto renewal feature.